Pusat Pengembangan Karir Universitas Padjadjaran

Sistem Pengelolaan Pusat Karir & Alumni
Saturday, 20 Apr 2024
Customer Success Specialist - Local Team

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Industri :
Posisi yang dibuka: 0
Total seluruh posisi: 9
Posted : 25 October 2021 08:00 WIBtutup
Kategori Posisi : Teknologi Informatika
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Niagahoster, a part of Hostinger, is a tech company based in Indonesia that provides web-hosting services. A Customer Success Specialist is the frontline of the business: their purpose is to solve web-hosting-related problems while bringing long-term value to the Customer.

Are you ready for the next big challenge in your career? More information about this role click this link FAQ about this role.

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  • Strong English communication skills (B2 or higher)/TOEFL ITP (500)/IELTS (6,0)
Jenjang : Diploma
Prodi : Semua Prodi
  • Proven ambition and focus to develop your knowledge in IT - previous IT customer service experience is preferred.

  • Min. Diploma in any field (IT field is a plus).

  • Well-developed interpersonal skills: customer-focused, communicative, confident, collaborative.

  • Availability to work a flexible schedule (full-time only, morning/day/night shifts).

  • Having knowledge in the domain, hosting, blog, and website will be preferred.

Level Masuk : Entry Level
Penempatan : Remote
Tipe Kerja : Penuh Waktu / Full Time
Gaji : Rp 3.950.000,00
Job deskipsi :

  • Communicate with Customers via live chat and email.

  • Assist Customers with exact guidance and resolutions.

  • Going the extra mile for each Customer is part of the job.

  • Focus on the Customer’s success by offering additional services, tools, and products.

  • Response and check abuse of service (spam/phishing).

  • Constantly grow - learn about IT every day to become a web hosting expert.

What we offer:

  • Equal opportunity employer - regardless of your status, you are eligible for the position and its benefits.
  • An 8-week training course in technology, product, and communication knowledge.
  • Individual monthly unlimited bonuses right after finishing training.
  • Full remote working opportunities - everyone from Indonesia is welcome.
  • A supportive global team who are eager to share their knowledge and spend time with you.
  • Continuous personal development: books, workshops, individual mentorship.
  • Extraordinary team buildings, birthday presents, company events, and more!
Tutup
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